Technical Support Engineer

Desktop Support Engineer Responsibilities:

• Install, upgrade, support, and troubleshoot Windows OS & Mac authorized desktop applications, hardware, and peripheral equipment.
• Coordinate and execute remedial repairs on computers, laptops, printers, and peripherals.
• Monitor, operate, manage, troubleshoot, and restore service to PCs & notebooks with authorized access to network.
• Responding to user tickets.
• Contacting users to find out the nature of the problem.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.

Technical Skills : Windows & Mac OS & Outlook support